Hilton Garden Inn Hanoi

Although the rooms were older, I really appreciated that all the basic amenities were taken care of (like the bathrooms, beds, table space and hot water) and that there were ample hangers and lots of space to hang out clothes and put our things comfortably. The rooms were also really clean and the hot water was working just fine—we could shower and enjoy soaking in the bathtub without the water running cold halfway through washing our hair, like in the hotel we were at just before. The hotel itself was very nicely located in a more peaceful part of Hanoi and next to a few nice restaurants, including local food, but not too far at all from the Old Quarter where most of the attractions are. The famous jazz bar is also just about 11 minutes’ walk from the hotel. We really appreciated the professionalism of all the staff. No one made disrespectful personal comments unlike in our previous location. Staff were clearly properly trained as employees who understood that they were working in a hotel and the people they were providing customer service to were guests. We have discovered that this is something we cannot take for granted, although it seems so basic.

The location of the hotel was great. There were a few good restaurants around. The food places surrounding the hotel can cater to all types of travellers. Accommodating and friendly staff, clean rooms, and our room offered an excellent view of the city. Highly recommended.

Excellent breakfast with good English / American / Vietnamese/ "you name it" buffet. Great staff, great location at 20 min walk to old quarter and some phenomenal restaurants in the same block. Very comfortable bed and laundry and fitness room available. The hotel restaurant is also very good. I highly recommend.

Fine business hotel in Hanoi. Very very nice and helpful staff.

Clean rooms Friendly staff